the following terms and conditions of sale (together with the documents referred to below, including the terms of use and returns policy) govern the offer and sale of products on our site ("katespade.co.uk"). please read these terms and conditions carefully before ordering any products. you should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
the products purchase on katespade.co.uk are directly sold by coach stores limited (hereinafter referred to as "kate spade", the "vendor", "we" or "us"). coach stores limited has its registered office at seventh floor brunel building, 2 canalside walk, london, w2 1dg, company number 07224597 and VAT number GB 997139658.
to place an order with us, you must…
an order shall be deemed to have been submitted when we receive your order form electronically and the order information has been verified as correct. the information available on katespade.co.uk does not constitute a binding offer to sell products described on the website. we reserve the right, at any time after receipt of your order, to accept or decline it, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged.
we may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available or fraud is suspected. in the above case, we shall inform you by e-mail that the contract has not been executed and that we have not carried out your purchase order for one or several of the above reasons. if the products displayed on katespade.co.uk are no longer available at the time of your last access and once we have received your order form, we shall inform you of the unavailability of the ordered products. if the order form has been sent and the price has been paid for items that are no longer available, we will refund the amount paid for those items.
by submitting an order form, you unconditionally accept and undertake to observe the provisions of these terms and conditions of sale as well as further conditions contained on katespade.co.uk, including the terms of use and the privacy and cookie notice. should you not agree with any provision of these terms and conditions of sale, please do not submit your order form for the purchase of products on katespade.co.uk.
in addition to your legal rights (see below), should you change your mind about your purchase from this kate spade new york website the following return policy applies.
new, unused merchandise purchased from kate spade new york's website in the united kingdom may be exchanged or returned for the price paid at the time of purchase. exchanges may only be made at kate spade new york specialty stores in the united kingdom and may not be made through the free online returns process. permitted returns through the free online returns process must be sent with the return label included with your packing slip. returns through this free online process or exchanges at kate spade new york specialty stores in the united kingdom will be accepted as follows:
full-price merchandise with a packing slip receipt may be exchanged in a kate spade new york speciality store or returned within 30 days of purchase.
sale merchandise with a packing slip receipt may be exchanged in a kate spade new york speciality store or returned within 14 days of purchase.
paypal orders cannot be refunded at a kate spade new york specialty store, for a full refund you will need to return your purchase to our online warehouse. paypal orders may be exchanged at a kate spade new york specialty store for the price paid for the item with proof of purchase.
gift purchases ordered from this website, when presented with a gift receipt included with the packing slip, may be exchanged at a kate spade new york specialty store in the united kingdom for store credit only, for the price paid, within 30 days of purchase. returns of gift purchases through the online returns process will result in a refund to the original purchaser.
fragrance, beauty items and swimwear may only be returned through a kate spade new york specialty store only if unused, not removed from packaging, and any liners not removed. please note, this does not limit any statutory rights you may have to cancel such purchases.
merchandise purchased in-stores may not be returned through the online returns service. merchandise purchased online may only be returned pursuant to the policy of the website from which it was purchased. for example, merchandise purchased from our other country websites may not be returned through this online returns service and may only be returned as permitted by the returns policy of that country website. items returned must be in their unused original condition with all kate spade item tags attached and related accessories or instruction booklets included. incomplete, damaged, worn soiled or altered returns, or anything kate spade reasonably believes has been used, will not be accepted and therefore sent back to the customer. instructions for returning permitted items under this free online returns service are included with the packing slip and return label.